Operational Improvement

Corporate Strategy and Productivity Improvement

A few details

Services Company

Statewide operations with over 1,000 staff geographically dispersed and conducting 24/7 service delivery.

Remit from CEO to bring about cultural change and management system improvement to consolidate growth.

How we solved it

Map the revenue value chain to identify vulnerabilities
Target high-value drivers for all commercial, client and operational activities the business
Build robust process improvements to eliminate weak links

Targeted performance improvement for key leadership team members

Identified and closed revenue leakage

Improved sales and account management